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This is how ALL pharmacies should be run. Excellent service. I have a doctor in San Ramon and when I see that doc I always go to San Ramon Custom Care because I am there, and they always have what I need.

I understand why this place works so much better than your average CVS, where I do business most of the time. SR CC Pharmacy has more pharmacists, and more cashiers waiting to help you. They also have a comfortable waiting area with chairs and magazines, so those of us in chronic pain don’t have to stand in line for literally 15-20 minutes (like CVS) just to drop off an RX, and then we can choose to sit down or visit the grocery store, after our order is taken. The order is usually ready in 10 minutes, and if they don’t have enough of your medication to fill the RX, they overnight it to you and you get it in two days, at your door.

So once again, no standing in line to drop off, because they have 3-4 people dedicated to taking your RX. While waiting, you can sit in comfort. They will overnight your RX if it can’t be filled completely. What more can you ask?

Everyone there is friendly and customer service oriented; the owner is right there working and ready to answer questions. Why should dropping off and picking up RXs be a long, painful and frustrating experience, like at CVS?? I wish I lived nearer to a custom care pharmacy!

Shredney V.

Shredney V.

We have been using Custom Care Pharmacy for at least 10 years. They have made compound meds for our special needs son. They go out and beyond to answer any questions I might have. The staff is amazing!! Jill has become like family to us. Every month I get a reminder call that we need to refill. Guess what? They deliver!!! We live about 40 minutes away and although it’s worth the drive having them deliver is fantastic!!! Thank you Custom Care for allowing our family to be a part of yours. Michele aka “Cam’s mom” and family

Michelle S.

Michelle S.

Great customer service!
My wife’s eye drop medication needs to be kept cold. Each time, the service rep here will ask and provide ice for my wife to keep her eye drops chilled. This had never happened with any other pharmacies we’ve used. Very cool bunch of people. We are very glad that we’ve transferred all of our family prescriptions from CVS to this pharmacy. Definitely five+ stars!

L.C.

L.C.

I received a call from San Ramon Custom Care Pharmacy to let me know my prescription was made and was ready for pick up.

I drove to San Ramon, I picked up my prescription and I was out the door. hehe, I was asked by this guy (friendly) if I wanted him to explain how to go about using my prescription. lol Usually, I would go along and have the Pharmacist explain in details to me on how to use medications, but for this particular prescription I got .. I was too embarrassed so I declined. Of course, if he was a she then I would most likely have accepted the help. I usually don’t like to talk about female products with a guy I just met 5 minutes ago. haha

Overall, this Custom Care Pharmacy in San Ramon was nice too with friendly staff and easy to find the location (Thanks to my GPS).

Update:

I phoned in my refill, which I used their automated system without having to talk to a real, live person. All you need was your 7 digit prescription number + confirm partial last name to make sure it’s you. Of course, if you prefer speaking to a live person, there was an option for that too by staying on the line.

Risa M.

Risa M.

San Ramon custom care pharmacy has been excellent, but this weekend they went beyond our expectation. I had ordered a compounding medication which they by mistake had delivered to our old address. When I called them to Saturday, they had already delivered the medication to our old address the day before. They not only accepted the mistake, but they picked it up from our old address and delivered it our new address (more than 2 hours drive) by 8 pm the same day. Their dedication to their customers put them in a different league altogether. Thank you so much!

Moushmi B.

They compound foul tasting medicine into some kind of chicken flavored syrup that my cat actually takes. Hallelujah!
Compounded vet meds with cat-friendly flavors at reasonable prices, good in my book.

Angie D.

Custom Care versus a regular drugstore (like the ones that rhymes with TPMess or Fight Maid) is like comparing a meal at a 5 Star restaurant to a fast food burger joint…..they both have their time and place where you must go, but at one place you expect amazing service and the other one, you’re lucky if you can find someone to refill the mass ketchup that is out.

Custom Care really goes above and beyond for their customers, priding themselves on providing the kind of service that brings a smile to your face. When my poor Dad got hurt, Custom Care folks helped me pick out the right cane to get him back on his feet. Years ago, when I needed crutches, I took my prescription here and was able to rent them (who wants to buy crutches when you hopefully will never need them again?) And when they filled prescriptions in the past, they were great about calling to advise around pick-up, answering questions etc.

For a Pharmacy/Drugstore that is actually Pleasant to be in and with Nice people….Woohoo! This place is As good as it gets!

Robin L.

Robin L.

Came here coz my pediatrician told me that renting the nebulizer machine would be free here and it was! This is a smaller pharmacy so the staff seems more intimate and knows you well if you come often. I rented the nebulizer and went home with 2 inhaler and steroids and such for my wheezing son. The staff here are really nice, they worked on my last order even tho they had to close 10mins after I was there. Shortly after I walked out with my &70 meds, all the employees locked up and went home after me. Was nice to know they all worked together on my last order and sent me home with meds.

This place also sells a lot of injured equipments and crutches and elderly portable toilets and such. Now I know where to get wrist guards and all that stuff.

Jenny L.

Jenny L.

This pharmacy is fantastic. I can’t believe I ever went to one of the big chain stores. Custom Care goes out of their way to provide phenomenal service. Their turn-times are amazing, and their prices are excellent. And, best of all – they deliver. I am delighted to give these guys a rave review.

Heejin K.

Heejin K.

Saving my dog’s life! This pharmacy goes above and beyond filling prescriptions! They compound medicine with chicken flavors that are easier for my elderly dog to digest! Thank you!

Great and informative staff! Friendly and fill my prescriptions without a hitch! Always available to answer questions and concerns. Great local business for both humans and animals!

Convenient location in San Ramon. Plenty of parking and great hours! They even deliver! Thank you Custom Care Pharmacy for being an asset to our community! We will always depend on you for the health of our pet!

See you soon! And thank you for your care of our pets!

Barbara N.

Barbara N.